Refund policy
Experience and rental cancellations
This policy covers InFlow experiences, lessons and equipment rentals. Physical merchandise returns are covered separately below.
Unless a specific cancellation policy was stated for your booking:
• Cancel at least 14 days before your scheduled activity to receive a full refund.
• Rescheduling is available with at least seven days’ notice, without penalty and subject to availability.
• Cancellations with less than 14 days’ notice are not eligible for a refund unless exceptional circumstances apply, at InFlow’s discretion. Rescheduling with less than seven days’ notice may not be possible.
SUP rental exception
Cancel at least seven days before your scheduled stand-up paddleboard rental to receive a full refund. This replaces the standard 14-day refund notice period for SUP rentals.
If InFlow cancels
If we cancel your activity because of weather, safety concerns or other unforeseen circumstances, you can choose a full refund or reschedule to an available date. Refunds for cancellations by InFlow are processed within seven business days of approval. InFlow does not cover incidental travel or accommodation expenses.
Requesting a cancellation or change
Email info@inflowadventure.com or call 604-849-2925 with your booking number, activity and scheduled date. Approved refunds are issued to the original payment method. Your bank or card provider may take additional time to display the refund.
Physical merchandise returns
The following terms apply only to purchased physical goods, not experience bookings or equipment rentals.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@inflowadventure.com. We will provide the return address and instructions when your return is approved.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@inflowadventure.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@inflowadventure.com.
Raw Cuts ticket exception: The Raw Cuts terms below replace the general experience, rental and merchandise cancellation terms for Raw Cuts ticket purchases where disclosed before purchase. Other InFlow bookings retain their existing policies.
Raw Cuts ticket, cancellation and transfer policy
Raw Cuts is an event presented by InFlow Adventure Company. These terms apply specifically to Raw Cuts tickets, including admission with food.
Published October 1, 2026. These terms apply to purchases made after publication where disclosed before purchase. Earlier purchases retain the terms and rights that applied when booked.
If you can’t attend
Tickets are non-refundable for changes of plan, illness, travel difficulties, late arrival or non-attendance, except where a refund is required by law or expressly offered under this policy. Tickets cannot be exchanged for another Raw Cuts event.
You may give or transfer your ticket to another person without a transfer fee.
Transferring a ticket
The original purchaser should email rawcuts@inflowadventure.com before the event starts, including the order number, the new guest’s name and which ticket is being transferred.
A transfer changes the guest attending; it does not create an additional admission. Any included meal transfers with the ticket. Refunds, where applicable, go to the original payment method.
Tickets that include food
Food is included only with an admission-and-food ticket. Your confirmation email shows the meal selected.
Contact us if you need to change your meal. Changes depend on availability and catering arrangements and are only confirmed when we reply. We do not offer a separate refund for a meal you choose not to collect.
If we cannot supply your purchased meal, we will offer an alternative for you to accept or refund the amount paid for the food portion, including applicable tax.
If we cancel
If Raw Cuts cancels the event, we will refund the full amount paid for affected tickets, including prepaid food, applicable taxes and any booking fees charged by us. You do not need to accept a credit or another event instead.
If we postpone or materially change the event
If we move the event to another date, you may choose to attend the new date or receive a full refund. We will contact the purchaser using the email address provided at checkout.
Minor programme changes, such as speaker order or running times, do not normally qualify for a refund. If we make a material change to the advertised event, we will explain the change and offer a refund option.
Receiving a refund
We will issue refunds to the original payment method within 14 calendar days of cancellation or receipt of an eligible refund request, or sooner where required by law. Your bank may take additional time to display the funds.
Your consumer rights
Nothing in this policy limits any cancellation, refund or other rights you have under applicable consumer protection law.
For help, email rawcuts@inflowadventure.com with your order number.