Cancellation & Refund Policy
- All cancellation requests must be submitted via email to email@example.com.
- Cancellations are only considered valid once they have been acknowledged and confirmed by our staff
Refund Eligibility and Fees:
- For Sailing Packages: You may request to cancel for a full refund, up to 72 hours before the date and time of the event. Cancellations between 25-72 hours before the event may transferred to a different date/time of the same package. Cancellation requests made within 24 hours of the class date/time may not receive a refund nor a transfer. When you register for a package, you agree to these terms.
- For Merchandise: we have a 30 day refund policy
Transferability or Rescheduling:
- In some cases, we may allow participants to transfer their booking to another eligible person or reschedule the package/tour to a future date, subject to availability.
- Requests for transfer or rescheduling must be made within the specified timeframe and adhere to the outdoor adventure company's policies and procedures.
- In the event that we need to cancel a package/tour due to unforeseen circumstances, such as extreme weather conditions or safety concerns, participants will be offered the choice of rescheduling the adventure or receiving a full refund.
- we will not be held liable for any additional costs incurred by participants, such as travel expenses or accommodations, in the event of a company cancellation.
Participants are encouraged to review and understand the cancellation policy before making a booking. The specific cancellation policy may vary depending on the nature of the adventure packages/tours offered.